{"id":229,"date":"2026-05-19T09:47:29","date_gmt":"2026-05-19T08:47:29","guid":{"rendered":"https:\/\/sooma.com\/?page_id=229"},"modified":"2026-09-24T13:53:54","modified_gmt":"2026-09-24T12:53:54","slug":"assistance","status":"publish","type":"page","link":"https:\/\/sooma.com\/fr\/suporte\/","title":{"rendered":"Assistance"},"content":{"rendered":"<h1>Parlez \u00e0 des personnes. En fran\u00e7ais.<\/h1>\n<p>Pas de menus interminables, pas de tickets laiss\u00e9s en attente. L\u2019\u00e9quipe est en Europe et conna\u00eet le produit sur le bout des doigts, parce que c\u2019est elle qui le construit.<\/p>\n<ul>\n<li>\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"800\" height=\"800\" viewbox=\"0 -4 28 28\"><path d=\"M27.712.309a1.11 1.11 0 0 1 0 1.49L11.016 19.691a.94.94 0 0 1-.88.29.94.94 0 0 1-.804-.3L.288 9.989a1.11 1.11 0 0 1 0-1.49.94.94 0 0 1 1.392 0l8.499 9.106L26.32.31a.94.94 0 0 1 1.392 0\" fill=\"auto\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\t\u00c9quipe en Europe\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"800\" height=\"800\" viewbox=\"0 -4 28 28\"><path d=\"M27.712.309a1.11 1.11 0 0 1 0 1.49L11.016 19.691a.94.94 0 0 1-.88.29.94.94 0 0 1-.804-.3L.288 9.989a1.11 1.11 0 0 1 0-1.49.94.94 0 0 1 1.392 0l8.499 9.106L26.32.31a.94.94 0 0 1 1.392 0\" fill=\"auto\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\tR\u00e9ponses en fran\u00e7ais\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"800\" height=\"800\" viewbox=\"0 -4 28 28\"><path d=\"M27.712.309a1.11 1.11 0 0 1 0 1.49L11.016 19.691a.94.94 0 0 1-.88.29.94.94 0 0 1-.804-.3L.288 9.989a1.11 1.11 0 0 1 0-1.49.94.94 0 0 1 1.392 0l8.499 9.106L26.32.31a.94.94 0 0 1 1.392 0\" fill=\"auto\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\tJours ouvrables, de 9h00 \u00e0 18h00 (heure de Lisbonne)\n\t\t\t\t\t\t\t\t\t<\/li>\n<\/ul>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1550\" height=\"1135\" src=\"https:\/\/sooma.com\/wp-content\/uploads\/2026\/09\/hero-suporte-sooma-1.webp\" alt=\"\" srcset=\"https:\/\/sooma.com\/wp-content\/uploads\/2026\/09\/hero-suporte-sooma-1.webp 1550w, https:\/\/sooma.com\/wp-content\/uploads\/2026\/09\/hero-suporte-sooma-1-800x586.webp 800w, https:\/\/sooma.com\/wp-content\/uploads\/2026\/09\/hero-suporte-sooma-1-1200x879.webp 1200w, https:\/\/sooma.com\/wp-content\/uploads\/2026\/09\/hero-suporte-sooma-1-600x439.webp 600w, https:\/\/sooma.com\/wp-content\/uploads\/2026\/09\/hero-suporte-sooma-1-768x562.webp 768w, https:\/\/sooma.com\/wp-content\/uploads\/2026\/09\/hero-suporte-sooma-1-1536x1125.webp 1536w\" sizes=\"auto, (max-width: 1550px) 100vw, 1550px\" \/><br \/>\n\t\t\t\t\tComment nous contacter\t\t\t\t<\/p>\n<h2>Choisissez le canal. Nous nous occupons du reste.<\/h2>\n<h3>Trois canaux directs, avec des personnes \u00e0 l\u2019autre bout.<\/h3>\n<p>\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"800\" height=\"800\" viewbox=\"0 0 36 36\"><path d=\"M32.33 6a2 2 0 0 0-.41 0h-28a2 2 0 0 0-.53.08l14.45 14.39Z\"><\/path><path d=\"m33.81 7.39-14.56 14.5a2 2 0 0 1-2.82 0L2 7.5a2 2 0 0 0-.07.5v20a2 2 0 0 0 2 2h28a2 2 0 0 0 2-2V8a2 2 0 0 0-.12-.61M5.3 28H3.91v-1.43l7.27-7.21 1.41 1.41Zm26.61 0h-1.4l-7.29-7.23 1.41-1.41 7.27 7.21Z\"><\/path><path fill=\"none\" d=\"M0 0h36v36H0z\"><\/path><\/svg>\t\t\t\t\t\t<\/p>\n<h4>\n\t\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t\t<\/h4>\n<p>Pour les questions techniques, commerciales ou de facturation. R\u00e9ponse en moins d\u2019un jour ouvrable.<\/p>\n<p><strong>support@sooma.com \u2192<\/strong><\/p>\n<p>\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"800\" height=\"800\" viewbox=\"0 0 36 36\"><path d=\"M15.22 20.64a20.4 20.4 0 0 0 7.4 4.79l3.77-3a.67.67 0 0 1 .76 0l7 4.51a2 2 0 0 1 .33 3.18l-3.28 3.24a4 4 0 0 1-3.63 1.07 35.1 35.1 0 0 1-17.15-9A33.8 33.8 0 0 1 1.15 8.6a3.78 3.78 0 0 1 1.1-3.55l3.4-3.28a2 2 0 0 1 3.12.32L13.43 9a.63.63 0 0 1 0 .75l-3.07 3.69a19.75 19.75 0 0 0 4.86 7.2\"><\/path><path fill=\"none\" d=\"M0 0h36v36H0z\"><\/path><\/svg>\t\t\t\t\t\t<\/p>\n<h4>\n\t\t\t\t\t\t\t\t\tT\u00e9l\u00e9phone\t\t\t\t\t\t\t\t<\/h4>\n<p>Pour ce qui ne peut pas attendre.<\/p>\n<p><strong>+351 210 205 164 \u2192<\/strong><\/p>\n<p>\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"800\" height=\"800\" viewbox=\"0 0 24 24\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M2 21V7c0-1.886 0-2.828.586-3.414S4.114 3 6 3h10c.832 0 1.478 0 2.004.027A4.5 4.5 0 0 0 14 7.5V11l-.099 9.967L11 20l-3 1-3-1zm19-10h-5V7.5a2.5 2.5 0 0 1 5 0zM4 7a1 1 0 0 1 1-1h6a1 1 0 1 1 0 2H5a1 1 0 0 1-1-1m0 4a1 1 0 0 1 1-1h2a1 1 0 1 1 0 2H5a1 1 0 0 1-1-1m0 4a1 1 0 0 1 1-1h4a1 1 0 1 1 0 2H5a1 1 0 0 1-1-1\" fill=\"auto\"><\/path><\/svg>\t\t\t\t\t\t<\/p>\n<h4>\n\t\t\t\t\t\t\t\t\tDemander une proposition\t\t\t\t\t\t\t\t<\/h4>\n<p>Pour les propositions commerciales, le secteur public et les partenariats, avec les bons champs pour joindre la bonne personne.<\/p>\n<p><strong>Remplir la demande \u2192<\/strong><\/p>\n<p>Contact g\u00e9n\u00e9ral\u202f: <a href=\"mailto:hello@sooma.com\">hello@sooma.com<\/a>\u00a0\u00b7 Signalement d\u2019abus\u202f: <a href=\"mailto:abuse@sooma.com\">abuse@sooma.com<\/a> \u00b7\u00a0Encarregado de Prote\u00e7\u00e3o de Dados: <a href=\"mailto:dpo@sooma.com\">dpo@sooma.com<\/a><\/p>\n<p>\t\t\t\t\tAvant de nous contacter\t\t\t\t<\/p>\n<h2>La r\u00e9ponse est peut-\u00eatre d\u00e9j\u00e0 ici.<\/h2>\n<h3>Trois raccourcis qui r\u00e8glent les questions les plus fr\u00e9quentes sans attendre de r\u00e9ponse.<\/h3>\n<ul>\n<li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/support.sooma.com\/\" target=\"_blank\"><br \/>\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"800\" height=\"800\" viewbox=\"0 0 36 36\"><path d=\"M10 5.2h18v1.55H10z\"><\/path><path d=\"M29 8H9.86A1.89 1.89 0 0 1 8 6a2 2 0 0 1 1.86-2H29a1 1 0 1 0 0-2H9.86A4 4 0 0 0 6 6a4 4 0 0 0 0 .49 1 1 0 0 0 0 .24V30a4 4 0 0 0 3.86 4H29a1 1 0 0 0 1-1V9.07A1.07 1.07 0 0 0 29 8\"><\/path><path fill=\"none\" d=\"M0 0h36v36H0z\"><\/path><\/svg>\t\t\t\t\t\t<\/p>\n<h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tBase de connaissances\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h4>\n<p>\t\t\t\t\t\t\t\t\t\t\t\tGuides de configuration pas \u00e0 pas\u202f: Outlook, iPhone, Android et plus encore.<br \/>\n<br \/><b><u>Voir les guides \u2192<\/b><\/u><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n<\/ul>\n<ul>\n<li>\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"800\" height=\"800\" viewbox=\"0 0 36 36\"><path d=\"M15 32H3a1 1 0 0 0 0 2h12a1 1 0 0 0 0-2M5 30h8a1 1 0 0 0 1-1V4a2 2 0 0 0-2-2H6a2 2 0 0 0-2 2v25a1 1 0 0 0 1 1M9 5.92a1.5 1.5 0 1 1-1.5 1.5A1.5 1.5 0 0 1 9 5.92M6 12.2h5.84v1.6H6Zm0 3h5.84v1.6H6Zm0 3h6v1.6H6ZM16 8h2v1.6h-2zm4 0h2v1.6h-2zm13-3.8h-8a.8.8 0 0 0-.8.8v6a.8.8 0 0 0 .8.8h8a.8.8 0 0 0 .8-.8V5a.8.8 0 0 0-.8-.8m-.8 6h-6.4V5.8h6.4ZM16 20h2v1.6h-2zm4 0h2v1.6h-2zm13-3.8h-8a.8.8 0 0 0-.8.8v6a.8.8 0 0 0 .8.8h8a.8.8 0 0 0 .8-.8v-6a.8.8 0 0 0-.8-.8m-.8 6h-6.4v-4.4h6.4Z\"><\/path><path fill=\"none\" d=\"M0 0h36v36H0z\"><\/path><\/svg>\t\t\t\t\t\t<\/p>\n<h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tMigrer vers Sooma\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h4>\n<p>\t\t\t\t\t\t\t\t\t\t\t\tComment se d\u00e9roule le changement de fournisseur, en trois \u00e9tapes et sans interruption.<br \/>\n<br \/><b><u>Voir comment migrer \u2192<\/b><\/u>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n<\/ul>\n<ul>\n<li>\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"800\" height=\"800\" viewbox=\"0 0 36 36\"><path d=\"M18 2a16 16 0 1 0 16 16A16 16 0 0 0 18 2m7.42 25.16A10.88 10.88 0 0 1 9.23 21H5.84a1 1 0 0 1 0-2h3c0-.35-.05-.71-.05-1.07V17h-3a1 1 0 0 1 0-2h3.4a10.86 10.86 0 0 1 16.19-6.31 1.25 1.25 0 0 1-1.32 2.12A8.36 8.36 0 0 0 11.82 15h9.36a1 1 0 0 1 0 2h-9.85a7.7 7.7 0 0 0 0 2h9.82a1 1 0 0 1 0 2h-9.28a8.36 8.36 0 0 0 12.22 4 1.25 1.25 0 1 1 1.33 2.12Z\"><\/path><path fill=\"none\" d=\"M0 0h36v36H0z\"><\/path><\/svg>\t\t\t\t\t\t<\/p>\n<h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tTarifs et formules\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h4>\n<p>\t\t\t\t\t\t\t\t\t\t\t\tFormules, combinaisons et garantie de 60 jours, avec une FAQ compl\u00e8te.<br \/>\n<br \/><b><u>Voir les tarifs \u2192<\/b><\/u>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n<\/ul>\n<p>\t\t\t\t\tPartenaires et revendeurs\t\t\t\t<\/p>\n<h2>M\u00eame canal, traitement d\u00e9di\u00e9.<\/h2>\n<h3>Les partenaires et revendeurs disposent de leur propre adresse, <a href=\"mailto:support@sooma.com\">support@sooma.com<\/a>, avec une assistance de second niveau et une file d\u00e9di\u00e9e dans le syst\u00e8me de tickets. En pratique, ceux qui g\u00e8rent des comptes de clients finaux parlent directement \u00e0 des personnes capables de r\u00e9soudre le probl\u00e8me.<\/h3>\n<p>\t\t\t\t\t<a href=\"\/fr\/assistance\/?assunto=Parceria\"><br \/>\n\t\t\t\t\t\t\t\t\tDevenir partenaire<br \/>\n\t\t\t\t\t<\/a><br \/>\n\t\t\t\t\tQuestions fr\u00e9quentes\t\t\t\t<\/p>\n<h2>\u00c0 propos de l\u2019assistance client<\/h2>\n<h3>Ce que l\u2019on nous demande le plus souvent avant de contacter l\u2019\u00e9quipe.<\/h3>\n<p>\t\t\t\t\t\t\tSous quel d\u00e9lai vais-je recevoir une r\u00e9ponse\u202f?<br \/>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"800\" height=\"800\" viewbox=\"0 0 36 36\"><path d=\"M8.34 20.39 L18.0 30.0 l9.66 -9.61 A1 1 0 1 0 26.25 19.0 L19.0 26.19 v-19.13 a1 1 0 1 0 -2.0 0.0 V26.19 L9.75 19.0 a1 1 0 0 0 -1.41 1.42Z\"><\/path><path fill=\"none\" d=\"M0 0h36v36H0z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"800\" height=\"800\" viewbox=\"0 0 36 36\"><path d=\"M27.66 15.61 18 6l-9.66 9.61A1 1 0 1 0 9.75 17L17 9.81v19.13a1 1 0 1 0 2 0V9.81L26.25 17a1 1 0 0 0 1.41-1.42Z\"><\/path><path fill=\"none\" d=\"M0 0h36v36H0z\"><\/path><\/svg>\t\t\t\t\t\t\t\t<\/p>\n<p>Les demandes envoy\u00e9es par e-mail re\u00e7oivent une r\u00e9ponse en moins d\u2019un jour ouvrable. Les probl\u00e8mes qui emp\u00eachent le service de fonctionner sont trait\u00e9s en priorit\u00e9.<\/p>\n<p>\t\t\t\t\t\t\tL\u2019assistance est-elle assur\u00e9e en fran\u00e7ais\u202f?<br \/>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"800\" height=\"800\" viewbox=\"0 0 36 36\"><path d=\"M8.34 20.39 L18.0 30.0 l9.66 -9.61 A1 1 0 1 0 26.25 19.0 L19.0 26.19 v-19.13 a1 1 0 1 0 -2.0 0.0 V26.19 L9.75 19.0 a1 1 0 0 0 -1.41 1.42Z\"><\/path><path fill=\"none\" d=\"M0 0h36v36H0z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"800\" height=\"800\" viewbox=\"0 0 36 36\"><path d=\"M27.66 15.61 18 6l-9.66 9.61A1 1 0 1 0 9.75 17L17 9.81v19.13a1 1 0 1 0 2 0V9.81L26.25 17a1 1 0 0 0 1.41-1.42Z\"><\/path><path fill=\"none\" d=\"M0 0h36v36H0z\"><\/path><\/svg>\t\t\t\t\t\t\t\t<\/p>\n<p>Oui. L\u2019\u00e9quipe est en Europe et r\u00e9pond en fran\u00e7ais, sans formulaires dans une langue \u00e9trang\u00e8re ni redirection vers des centres d\u2019assistance dans d\u2019autres pays.<\/p>\n<p>\t\t\t\t\t\t\tDois-je \u00eatre client pour parler \u00e0 l\u2019\u00e9quipe\u202f?<br \/>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"800\" height=\"800\" viewbox=\"0 0 36 36\"><path d=\"M8.34 20.39 L18.0 30.0 l9.66 -9.61 A1 1 0 1 0 26.25 19.0 L19.0 26.19 v-19.13 a1 1 0 1 0 -2.0 0.0 V26.19 L9.75 19.0 a1 1 0 0 0 -1.41 1.42Z\"><\/path><path fill=\"none\" d=\"M0 0h36v36H0z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"800\" height=\"800\" viewbox=\"0 0 36 36\"><path d=\"M27.66 15.61 18 6l-9.66 9.61A1 1 0 1 0 9.75 17L17 9.81v19.13a1 1 0 1 0 2 0V9.81L26.25 17a1 1 0 0 0 1.41-1.42Z\"><\/path><path fill=\"none\" d=\"M0 0h36v36H0z\"><\/path><\/svg>\t\t\t\t\t\t\t\t<\/p>\n<p>Non. Toute personne qui \u00e9value le service, pr\u00e9pare une proposition ou envisage une migration peut contacter l\u2019\u00e9quipe de la m\u00eame mani\u00e8re, sans engagement.<\/p>\n<p>\t\t\t\t\t\t\tQuel est le bon canal pour chaque sujet\u202f?<br \/>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"800\" height=\"800\" viewbox=\"0 0 36 36\"><path d=\"M8.34 20.39 L18.0 30.0 l9.66 -9.61 A1 1 0 1 0 26.25 19.0 L19.0 26.19 v-19.13 a1 1 0 1 0 -2.0 0.0 V26.19 L9.75 19.0 a1 1 0 0 0 -1.41 1.42Z\"><\/path><path fill=\"none\" d=\"M0 0h36v36H0z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"800\" height=\"800\" viewbox=\"0 0 36 36\"><path d=\"M27.66 15.61 18 6l-9.66 9.61A1 1 0 1 0 9.75 17L17 9.81v19.13a1 1 0 1 0 2 0V9.81L26.25 17a1 1 0 0 0 1.41-1.42Z\"><\/path><path fill=\"none\" d=\"M0 0h36v36H0z\"><\/path><\/svg>\t\t\t\t\t\t\t\t<\/p>\n<p>Pour les questions techniques et de facturation, <a href=\"mailto:ajuda@sooma.pt\">support@sooma.com<\/a>. Pour les propositions commerciales, les march\u00e9s publics et les partenariats, la demande de proposition. Pour ce qui ne peut pas attendre, le t\u00e9l\u00e9phone. Les partenaires et revendeurs utilisent <a href=\"mailto:support@sooma.com\">support@sooma.com<\/a>, qui m\u00e8ne \u00e0 l\u2019assistance de second niveau. Les signalements d\u2019abus ou de spam provenant de l\u2019infrastructure de Sooma doivent \u00eatre adress\u00e9s \u00e0 <a href=\"mailto:abuse@sooma.com\">abuse@sooma.com<\/a>.<\/p>\n<p>\t\t\t\t\t\t\tJ\u2019ai perdu l\u2019acc\u00e8s \u00e0 mon compte. Que faire\u202f?<br \/>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"800\" height=\"800\" viewbox=\"0 0 36 36\"><path d=\"M8.34 20.39 L18.0 30.0 l9.66 -9.61 A1 1 0 1 0 26.25 19.0 L19.0 26.19 v-19.13 a1 1 0 1 0 -2.0 0.0 V26.19 L9.75 19.0 a1 1 0 0 0 -1.41 1.42Z\"><\/path><path fill=\"none\" d=\"M0 0h36v36H0z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"800\" height=\"800\" viewbox=\"0 0 36 36\"><path d=\"M27.66 15.61 18 6l-9.66 9.61A1 1 0 1 0 9.75 17L17 9.81v19.13a1 1 0 1 0 2 0V9.81L26.25 17a1 1 0 0 0 1.41-1.42Z\"><\/path><path fill=\"none\" d=\"M0 0h36v36H0z\"><\/path><\/svg>\t\t\t\t\t\t\t\t<\/p>\n<p>Si votre organisation dispose d\u2019un administrateur, le mot de passe peut \u00eatre r\u00e9initialis\u00e9 instantan\u00e9ment dans le panneau. Sinon, contactez l\u2019assistance depuis une autre adresse, afin que l\u2019\u00e9quipe puisse confirmer votre identit\u00e9 avant de r\u00e9tablir l\u2019acc\u00e8s.<\/p>\n<p>\t\t\t\t\t\t\tJe suis partenaire. Ai-je un canal diff\u00e9rent\u202f?<br \/>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"800\" height=\"800\" viewbox=\"0 0 36 36\"><path d=\"M8.34 20.39 L18.0 30.0 l9.66 -9.61 A1 1 0 1 0 26.25 19.0 L19.0 26.19 v-19.13 a1 1 0 1 0 -2.0 0.0 V26.19 L9.75 19.0 a1 1 0 0 0 -1.41 1.42Z\"><\/path><path fill=\"none\" d=\"M0 0h36v36H0z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"800\" height=\"800\" viewbox=\"0 0 36 36\"><path d=\"M27.66 15.61 18 6l-9.66 9.61A1 1 0 1 0 9.75 17L17 9.81v19.13a1 1 0 1 0 2 0V9.81L26.25 17a1 1 0 0 0 1.41-1.42Z\"><\/path><path fill=\"none\" d=\"M0 0h36v36H0z\"><\/path><\/svg>\t\t\t\t\t\t\t\t<\/p>\n<p>Oui. Les partenaires et revendeurs nous contactent via <a href=\"mailto:support@sooma.com\">support@sooma.com<\/a>, qui est achemin\u00e9e vers l\u2019assistance de second niveau, avec une file d\u00e9di\u00e9e. L\u2019adresse <a href=\"mailto:ajuda@sooma.pt\">support@sooma.com<\/a> est destin\u00e9e \u00e0 l\u2019assistance client de premier niveau.<\/p>\n<p>\t\t\t\t\t\t\tComment exercer mes droits en mati\u00e8re de protection des donn\u00e9es\u202f?<br \/>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"800\" height=\"800\" viewbox=\"0 0 36 36\"><path d=\"M8.34 20.39 L18.0 30.0 l9.66 -9.61 A1 1 0 1 0 26.25 19.0 L19.0 26.19 v-19.13 a1 1 0 1 0 -2.0 0.0 V26.19 L9.75 19.0 a1 1 0 0 0 -1.41 1.42Z\"><\/path><path fill=\"none\" d=\"M0 0h36v36H0z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"800\" height=\"800\" viewbox=\"0 0 36 36\"><path d=\"M27.66 15.61 18 6l-9.66 9.61A1 1 0 1 0 9.75 17L17 9.81v19.13a1 1 0 1 0 2 0V9.81L26.25 17a1 1 0 0 0 1.41-1.42Z\"><\/path><path fill=\"none\" d=\"M0 0h36v36H0z\"><\/path><\/svg>\t\t\t\t\t\t\t\t<\/p>\n<p>Les demandes d\u2019acc\u00e8s, de rectification, de portabilit\u00e9 ou d\u2019effacement doivent \u00eatre adress\u00e9es au D\u00e9l\u00e9gu\u00e9 \u00e0 la protection des donn\u00e9es \u00e0 l\u2019adresse <a href=\"mailto:dpo@sooma.com\">dpo@sooma.com<\/a>, avec une r\u00e9ponse dans un d\u00e9lai maximal de 30 jours.<\/p>\n<h2>Dites-nous ce dont vous avez besoin. Notre \u00e9quipe d\u2019assistance est bas\u00e9e en Europe.<\/h2>\n<h3>Assistance technique, propositions commerciales ou simplement une question avant de commencer.<\/h3>\n<p>\t\t\t\t\t<a href=\"\/fr\/assistance\/?assunto=Departamento+Comercial\"><br \/>\n\t\t\t\t\t\t\t\t\tContacter l\u2019\u00e9quipe commerciale<br \/>\n\t\t\t\t\t<\/a><br \/>\n\t\t\t\t\t<a href=\"https:\/\/support.sooma.com\/\" target=\"_blank\"><br \/>\n\t\t\t\t\t\t\t\t\tConsulter la base de connaissances<br \/>\n\t\t\t\t\t<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Helpdesk e contacto direto<\/p>","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":19,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_titles_title":"Suporte ao cliente em portugu\u00eas, em Portugal | Sooma","_seopress_titles_desc":"Fale com a nossa equipa: suporte por email e telefone, em portugu\u00eas, com resposta em menos de 1 dia \u00fatil. 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