{"id":229,"date":"2026-05-19T09:47:29","date_gmt":"2026-05-19T08:47:29","guid":{"rendered":"https:\/\/sooma.com\/?page_id=229"},"modified":"2026-09-24T13:53:54","modified_gmt":"2026-09-24T12:53:54","slug":"suporte","status":"publish","type":"page","link":"https:\/\/sooma.com\/pt-pt\/suporte\/","title":{"rendered":"Suporte"},"content":{"rendered":"<h1>Fale com pessoas. Em portugu\u00eas.<\/h1>\n<p>Sem labirintos de op\u00e7\u00f5es, sem tickets que envelhecem. A equipa est\u00e1 em Portugal e conhece o produto porque o constr\u00f3i.<\/p>\n<ul>\n<li>\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"800\" height=\"800\" viewBox=\"0 -4 28 28\"><path d=\"M27.712.309a1.11 1.11 0 0 1 0 1.49L11.016 19.691a.94.94 0 0 1-.88.29.94.94 0 0 1-.804-.3L.288 9.989a1.11 1.11 0 0 1 0-1.49.94.94 0 0 1 1.392 0l8.499 9.106L26.32.31a.94.94 0 0 1 1.392 0\" fill=\"auto\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\tEquipa em Portugal\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"800\" height=\"800\" viewBox=\"0 -4 28 28\"><path d=\"M27.712.309a1.11 1.11 0 0 1 0 1.49L11.016 19.691a.94.94 0 0 1-.88.29.94.94 0 0 1-.804-.3L.288 9.989a1.11 1.11 0 0 1 0-1.49.94.94 0 0 1 1.392 0l8.499 9.106L26.32.31a.94.94 0 0 1 1.392 0\" fill=\"auto\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\tResposta em portugu\u00eas\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"800\" height=\"800\" viewBox=\"0 -4 28 28\"><path d=\"M27.712.309a1.11 1.11 0 0 1 0 1.49L11.016 19.691a.94.94 0 0 1-.88.29.94.94 0 0 1-.804-.3L.288 9.989a1.11 1.11 0 0 1 0-1.49.94.94 0 0 1 1.392 0l8.499 9.106L26.32.31a.94.94 0 0 1 1.392 0\" fill=\"auto\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\tDias \u00fateis, 9h\u201318h\n\t\t\t\t\t\t\t\t\t<\/li>\n<\/ul>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1550\" height=\"1135\" src=\"https:\/\/sooma.com\/wp-content\/uploads\/2026\/09\/hero-suporte-sooma-1.webp\" alt=\"\" srcset=\"https:\/\/sooma.com\/wp-content\/uploads\/2026\/09\/hero-suporte-sooma-1.webp 1550w, https:\/\/sooma.com\/wp-content\/uploads\/2026\/09\/hero-suporte-sooma-1-800x586.webp 800w, https:\/\/sooma.com\/wp-content\/uploads\/2026\/09\/hero-suporte-sooma-1-1200x879.webp 1200w, https:\/\/sooma.com\/wp-content\/uploads\/2026\/09\/hero-suporte-sooma-1-600x439.webp 600w, https:\/\/sooma.com\/wp-content\/uploads\/2026\/09\/hero-suporte-sooma-1-768x562.webp 768w, https:\/\/sooma.com\/wp-content\/uploads\/2026\/09\/hero-suporte-sooma-1-1536x1125.webp 1536w\" sizes=\"auto, (max-width: 1550px) 100vw, 1550px\" \/><br \/>\n\t\t\t\t\tComo contactar\t\t\t\t<\/p>\n<h2>Escolha o canal. N\u00f3s tratamos do resto.<\/h2>\n<h3>Tr\u00eas canais diretos, todos com pessoas do lado de l\u00e1.<\/h3>\n<p>\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"800\" height=\"800\" viewBox=\"0 0 36 36\"><path d=\"M32.33 6a2 2 0 0 0-.41 0h-28a2 2 0 0 0-.53.08l14.45 14.39Z\"><\/path><path d=\"m33.81 7.39-14.56 14.5a2 2 0 0 1-2.82 0L2 7.5a2 2 0 0 0-.07.5v20a2 2 0 0 0 2 2h28a2 2 0 0 0 2-2V8a2 2 0 0 0-.12-.61M5.3 28H3.91v-1.43l7.27-7.21 1.41 1.41Zm26.61 0h-1.4l-7.29-7.23 1.41-1.41 7.27 7.21Z\"><\/path><path fill=\"none\" d=\"M0 0h36v36H0z\"><\/path><\/svg>\t\t\t\t\t\t<\/p>\n<h4>\n\t\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t\t<\/h4>\n<p>Para quest\u00f5es t\u00e9cnicas, comerciais ou de fatura\u00e7\u00e3o. Resposta em menos de 1 dia \u00fatil.<\/p>\n<p><strong>ajuda@sooma.pt \u2192<\/strong><\/p>\n<p>\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"800\" height=\"800\" viewBox=\"0 0 36 36\"><path d=\"M15.22 20.64a20.4 20.4 0 0 0 7.4 4.79l3.77-3a.67.67 0 0 1 .76 0l7 4.51a2 2 0 0 1 .33 3.18l-3.28 3.24a4 4 0 0 1-3.63 1.07 35.1 35.1 0 0 1-17.15-9A33.8 33.8 0 0 1 1.15 8.6a3.78 3.78 0 0 1 1.1-3.55l3.4-3.28a2 2 0 0 1 3.12.32L13.43 9a.63.63 0 0 1 0 .75l-3.07 3.69a19.75 19.75 0 0 0 4.86 7.2\"><\/path><path fill=\"none\" d=\"M0 0h36v36H0z\"><\/path><\/svg>\t\t\t\t\t\t<\/p>\n<h4>\n\t\t\t\t\t\t\t\t\tTelefone\t\t\t\t\t\t\t\t<\/h4>\n<p>Para o que n\u00e3o pode esperar. Chamada para a rede fixa nacional.<\/p>\n<p><strong>+351 210 205 164 \u2192<\/strong><\/p>\n<p>\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"800\" height=\"800\" viewBox=\"0 0 24 24\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M2 21V7c0-1.886 0-2.828.586-3.414S4.114 3 6 3h10c.832 0 1.478 0 2.004.027A4.5 4.5 0 0 0 14 7.5V11l-.099 9.967L11 20l-3 1-3-1zm19-10h-5V7.5a2.5 2.5 0 0 1 5 0zM4 7a1 1 0 0 1 1-1h6a1 1 0 1 1 0 2H5a1 1 0 0 1-1-1m0 4a1 1 0 0 1 1-1h2a1 1 0 1 1 0 2H5a1 1 0 0 1-1-1m0 4a1 1 0 0 1 1-1h4a1 1 0 1 1 0 2H5a1 1 0 0 1-1-1\" fill=\"auto\"><\/path><\/svg>\t\t\t\t\t\t<\/p>\n<h4>\n\t\t\t\t\t\t\t\t\tPedido de proposta\t\t\t\t\t\t\t\t<\/h4>\n<p>Para propostas comerciais, sector p\u00fablico e parcerias \u2014 com os campos certos para chegar \u00e0 pessoa certa.<\/p>\n<p><strong>Preencher o pedido \u2192<\/strong><\/p>\n<p>Contacto geral: <a href=\"mailto:hello@sooma.com\">hello@sooma.com<\/a>\u00a0\u00b7 Den\u00fancias de abuso: <a href=\"mailto:abuse@sooma.com\">abuse@sooma.com<\/a> \u00b7\u00a0Encarregado de Prote\u00e7\u00e3o de Dados: <a href=\"mailto:dpo@sooma.com\">dpo@sooma.com<\/a><\/p>\n<p>\t\t\t\t\tAntes de contactar\t\t\t\t<\/p>\n<h2>Talvez a resposta j\u00e1 c\u00e1 esteja.<\/h2>\n<h3>Tr\u00eas atalhos que resolvem as d\u00favidas mais comuns sem esperar por resposta.<\/h3>\n<ul>\n<li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/support.sooma.com\/\" target=\"_blank\"><br \/>\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"800\" height=\"800\" viewBox=\"0 0 36 36\"><path d=\"M10 5.2h18v1.55H10z\"><\/path><path d=\"M29 8H9.86A1.89 1.89 0 0 1 8 6a2 2 0 0 1 1.86-2H29a1 1 0 1 0 0-2H9.86A4 4 0 0 0 6 6a4 4 0 0 0 0 .49 1 1 0 0 0 0 .24V30a4 4 0 0 0 3.86 4H29a1 1 0 0 0 1-1V9.07A1.07 1.07 0 0 0 29 8\"><\/path><path fill=\"none\" d=\"M0 0h36v36H0z\"><\/path><\/svg>\t\t\t\t\t\t<\/p>\n<h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tBase de Conhecimento\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h4>\n<p>\t\t\t\t\t\t\t\t\t\t\t\tGuias de configura\u00e7\u00e3o passo a passo \u2014 Outlook, iPhone, Android e mais.<br \/>\n<br \/><b><u>Ver os guias \u2192<\/b><\/u><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n<\/ul>\n<ul>\n<li>\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"800\" height=\"800\" viewBox=\"0 0 36 36\"><path d=\"M15 32H3a1 1 0 0 0 0 2h12a1 1 0 0 0 0-2M5 30h8a1 1 0 0 0 1-1V4a2 2 0 0 0-2-2H6a2 2 0 0 0-2 2v25a1 1 0 0 0 1 1M9 5.92a1.5 1.5 0 1 1-1.5 1.5A1.5 1.5 0 0 1 9 5.92M6 12.2h5.84v1.6H6Zm0 3h5.84v1.6H6Zm0 3h6v1.6H6ZM16 8h2v1.6h-2zm4 0h2v1.6h-2zm13-3.8h-8a.8.8 0 0 0-.8.8v6a.8.8 0 0 0 .8.8h8a.8.8 0 0 0 .8-.8V5a.8.8 0 0 0-.8-.8m-.8 6h-6.4V5.8h6.4ZM16 20h2v1.6h-2zm4 0h2v1.6h-2zm13-3.8h-8a.8.8 0 0 0-.8.8v6a.8.8 0 0 0 .8.8h8a.8.8 0 0 0 .8-.8v-6a.8.8 0 0 0-.8-.8m-.8 6h-6.4v-4.4h6.4Z\"><\/path><path fill=\"none\" d=\"M0 0h36v36H0z\"><\/path><\/svg>\t\t\t\t\t\t<\/p>\n<h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tMigrar para a Sooma\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h4>\n<p>\t\t\t\t\t\t\t\t\t\t\t\tComo funciona a mudan\u00e7a de fornecedor, em tr\u00eas passos e sem interrup\u00e7\u00e3o.<br \/>\n<br \/><b><u>Ver como migrar \u2192<\/b><\/u>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n<\/ul>\n<ul>\n<li>\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"800\" height=\"800\" viewBox=\"0 0 36 36\"><path d=\"M18 2a16 16 0 1 0 16 16A16 16 0 0 0 18 2m7.42 25.16A10.88 10.88 0 0 1 9.23 21H5.84a1 1 0 0 1 0-2h3c0-.35-.05-.71-.05-1.07V17h-3a1 1 0 0 1 0-2h3.4a10.86 10.86 0 0 1 16.19-6.31 1.25 1.25 0 0 1-1.32 2.12A8.36 8.36 0 0 0 11.82 15h9.36a1 1 0 0 1 0 2h-9.85a7.7 7.7 0 0 0 0 2h9.82a1 1 0 0 1 0 2h-9.28a8.36 8.36 0 0 0 12.22 4 1.25 1.25 0 1 1 1.33 2.12Z\"><\/path><path fill=\"none\" d=\"M0 0h36v36H0z\"><\/path><\/svg>\t\t\t\t\t\t<\/p>\n<h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tPre\u00e7os e planos\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h4>\n<p>\t\t\t\t\t\t\t\t\t\t\t\tPlanos, combina\u00e7\u00f5es e a garantia de 60 dias \u2014 com FAQ completa.<br \/>\n<br \/><b><u>Ver pre\u00e7os \u2192<\/b><\/u>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n<\/ul>\n<p>\t\t\t\t\tParceiros e revendedores\t\t\t\t<\/p>\n<h2>Mesmo canal, tratamento diferenciado.<\/h2>\n<h3>Os parceiros e revendedores disp\u00f5em de um endere\u00e7o pr\u00f3prio, <a href=\"mailto:support@sooma.com\">support@sooma.com<\/a>, com atendimento de segunda linha e fila dedicada no sistema de tickets. Na pr\u00e1tica, quem gere contas de clientes finais fala diretamente com quem tem capacidade para resolver.<\/h3>\n<p>\t\t\t\t\t<a href=\"\/suporte\/?assunto=Parceria\"><br \/>\n\t\t\t\t\t\t\t\t\tTornar-se parceiro<br \/>\n\t\t\t\t\t<\/a><br \/>\n\t\t\t\t\tPerguntas frequentes\t\t\t\t<\/p>\n<h2>Sobre o apoio ao cliente<\/h2>\n<h3>O que perguntam com mais frequ\u00eancia antes de contactar a equipa.<\/h3>\n<p>\t\t\t\t\t\t\tEm quanto tempo recebo resposta?<br \/>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"800\" height=\"800\" viewBox=\"0 0 36 36\"><path d=\"M8.34 20.39 L18.0 30.0 l9.66 -9.61 A1 1 0 1 0 26.25 19.0 L19.0 26.19 v-19.13 a1 1 0 1 0 -2.0 0.0 V26.19 L9.75 19.0 a1 1 0 0 0 -1.41 1.42Z\"><\/path><path fill=\"none\" d=\"M0 0h36v36H0z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"800\" height=\"800\" viewBox=\"0 0 36 36\"><path d=\"M27.66 15.61 18 6l-9.66 9.61A1 1 0 1 0 9.75 17L17 9.81v19.13a1 1 0 1 0 2 0V9.81L26.25 17a1 1 0 0 0 1.41-1.42Z\"><\/path><path fill=\"none\" d=\"M0 0h36v36H0z\"><\/path><\/svg>\t\t\t\t\t\t\t\t<\/p>\n<p>Os pedidos enviados por email t\u00eam resposta em menos de um dia \u00fatil. Situa\u00e7\u00f5es que impe\u00e7am o funcionamento do servi\u00e7o s\u00e3o tratadas com prioridade.<\/p>\n<p>\t\t\t\t\t\t\tO suporte \u00e9 prestado em portugu\u00eas?<br \/>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"800\" height=\"800\" viewBox=\"0 0 36 36\"><path d=\"M8.34 20.39 L18.0 30.0 l9.66 -9.61 A1 1 0 1 0 26.25 19.0 L19.0 26.19 v-19.13 a1 1 0 1 0 -2.0 0.0 V26.19 L9.75 19.0 a1 1 0 0 0 -1.41 1.42Z\"><\/path><path fill=\"none\" d=\"M0 0h36v36H0z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"800\" height=\"800\" viewBox=\"0 0 36 36\"><path d=\"M27.66 15.61 18 6l-9.66 9.61A1 1 0 1 0 9.75 17L17 9.81v19.13a1 1 0 1 0 2 0V9.81L26.25 17a1 1 0 0 0 1.41-1.42Z\"><\/path><path fill=\"none\" d=\"M0 0h36v36H0z\"><\/path><\/svg>\t\t\t\t\t\t\t\t<\/p>\n<p>Sim. A equipa est\u00e1 em Portugal e responde em portugu\u00eas, sem formul\u00e1rios em ingl\u00eas nem encaminhamento para centros de apoio noutros pa\u00edses.<\/p>\n<p>\t\t\t\t\t\t\tPreciso de ser cliente para falar com a equipa?<br \/>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"800\" height=\"800\" viewBox=\"0 0 36 36\"><path d=\"M8.34 20.39 L18.0 30.0 l9.66 -9.61 A1 1 0 1 0 26.25 19.0 L19.0 26.19 v-19.13 a1 1 0 1 0 -2.0 0.0 V26.19 L9.75 19.0 a1 1 0 0 0 -1.41 1.42Z\"><\/path><path fill=\"none\" d=\"M0 0h36v36H0z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"800\" height=\"800\" viewBox=\"0 0 36 36\"><path d=\"M27.66 15.61 18 6l-9.66 9.61A1 1 0 1 0 9.75 17L17 9.81v19.13a1 1 0 1 0 2 0V9.81L26.25 17a1 1 0 0 0 1.41-1.42Z\"><\/path><path fill=\"none\" d=\"M0 0h36v36H0z\"><\/path><\/svg>\t\t\t\t\t\t\t\t<\/p>\n<p>N\u00e3o. Quem est\u00e1 a avaliar o servi\u00e7o, a preparar uma proposta ou a ponderar uma migra\u00e7\u00e3o pode contactar a equipa da mesma forma, sem compromisso.<\/p>\n<p>\t\t\t\t\t\t\tQual \u00e9 o canal certo para cada assunto?<br \/>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"800\" height=\"800\" viewBox=\"0 0 36 36\"><path d=\"M8.34 20.39 L18.0 30.0 l9.66 -9.61 A1 1 0 1 0 26.25 19.0 L19.0 26.19 v-19.13 a1 1 0 1 0 -2.0 0.0 V26.19 L9.75 19.0 a1 1 0 0 0 -1.41 1.42Z\"><\/path><path fill=\"none\" d=\"M0 0h36v36H0z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"800\" height=\"800\" viewBox=\"0 0 36 36\"><path d=\"M27.66 15.61 18 6l-9.66 9.61A1 1 0 1 0 9.75 17L17 9.81v19.13a1 1 0 1 0 2 0V9.81L26.25 17a1 1 0 0 0 1.41-1.42Z\"><\/path><path fill=\"none\" d=\"M0 0h36v36H0z\"><\/path><\/svg>\t\t\t\t\t\t\t\t<\/p>\n<p>Para quest\u00f5es t\u00e9cnicas e de fatura\u00e7\u00e3o, <a href=\"mailto:ajuda@sooma.pt\">ajuda@sooma.pt<\/a>. Para propostas comerciais, concursos p\u00fablicos e parcerias, o pedido de proposta. Para o que n\u00e3o pode esperar, o telefone. Parceiros e revendedores usam <a href=\"mailto:support@sooma.com\">support@sooma.com<\/a>, que liga \u00e0 segunda linha. Den\u00fancias de abuso ou de spam com origem na infraestrutura Sooma devem ser enviadas para <a href=\"mailto:abuse@sooma.com\">abuse@sooma.com<\/a>.<\/p>\n<p>\t\t\t\t\t\t\tPerdi o acesso \u00e0 minha conta. O que fa\u00e7o?<br \/>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"800\" height=\"800\" viewBox=\"0 0 36 36\"><path d=\"M8.34 20.39 L18.0 30.0 l9.66 -9.61 A1 1 0 1 0 26.25 19.0 L19.0 26.19 v-19.13 a1 1 0 1 0 -2.0 0.0 V26.19 L9.75 19.0 a1 1 0 0 0 -1.41 1.42Z\"><\/path><path fill=\"none\" d=\"M0 0h36v36H0z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"800\" height=\"800\" viewBox=\"0 0 36 36\"><path d=\"M27.66 15.61 18 6l-9.66 9.61A1 1 0 1 0 9.75 17L17 9.81v19.13a1 1 0 1 0 2 0V9.81L26.25 17a1 1 0 0 0 1.41-1.42Z\"><\/path><path fill=\"none\" d=\"M0 0h36v36H0z\"><\/path><\/svg>\t\t\t\t\t\t\t\t<\/p>\n<p>Se a organiza\u00e7\u00e3o tiver administrador, a reposi\u00e7\u00e3o da password faz-se no painel, na hora. Nos restantes casos, contacte o suporte a partir de um endere\u00e7o alternativo, para que a equipa possa confirmar a identidade antes de repor o acesso.<\/p>\n<p>\t\t\t\t\t\t\tSou parceiro. Tenho um canal diferente?<br \/>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"800\" height=\"800\" viewBox=\"0 0 36 36\"><path d=\"M8.34 20.39 L18.0 30.0 l9.66 -9.61 A1 1 0 1 0 26.25 19.0 L19.0 26.19 v-19.13 a1 1 0 1 0 -2.0 0.0 V26.19 L9.75 19.0 a1 1 0 0 0 -1.41 1.42Z\"><\/path><path fill=\"none\" d=\"M0 0h36v36H0z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"800\" height=\"800\" viewBox=\"0 0 36 36\"><path d=\"M27.66 15.61 18 6l-9.66 9.61A1 1 0 1 0 9.75 17L17 9.81v19.13a1 1 0 1 0 2 0V9.81L26.25 17a1 1 0 0 0 1.41-1.42Z\"><\/path><path fill=\"none\" d=\"M0 0h36v36H0z\"><\/path><\/svg>\t\t\t\t\t\t\t\t<\/p>\n<p>Sim. Os parceiros e revendedores contactam atrav\u00e9s de <a href=\"mailto:support@sooma.com\">support@sooma.com<\/a>, que encaminha para a segunda linha de suporte, com fila dedicada. O endere\u00e7o <a href=\"mailto:ajuda@sooma.pt\">ajuda@sooma.pt<\/a> destina-se ao apoio de primeira linha a clientes.<\/p>\n<p>\t\t\t\t\t\t\tComo exer\u00e7o os meus direitos de prote\u00e7\u00e3o de dados?<br \/>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"800\" height=\"800\" viewBox=\"0 0 36 36\"><path d=\"M8.34 20.39 L18.0 30.0 l9.66 -9.61 A1 1 0 1 0 26.25 19.0 L19.0 26.19 v-19.13 a1 1 0 1 0 -2.0 0.0 V26.19 L9.75 19.0 a1 1 0 0 0 -1.41 1.42Z\"><\/path><path fill=\"none\" d=\"M0 0h36v36H0z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"800\" height=\"800\" viewBox=\"0 0 36 36\"><path d=\"M27.66 15.61 18 6l-9.66 9.61A1 1 0 1 0 9.75 17L17 9.81v19.13a1 1 0 1 0 2 0V9.81L26.25 17a1 1 0 0 0 1.41-1.42Z\"><\/path><path fill=\"none\" d=\"M0 0h36v36H0z\"><\/path><\/svg>\t\t\t\t\t\t\t\t<\/p>\n<p>Os pedidos de acesso, retifica\u00e7\u00e3o, portabilidade ou apagamento devem ser dirigidos ao Encarregado de Prote\u00e7\u00e3o de Dados, em <a href=\"mailto:dpo@sooma.com\">dpo@sooma.com<\/a>, com resposta no prazo m\u00e1ximo de 30 dias.<\/p>\n<h2>Diga-nos o que precisa. Respondemos de Portugal.<\/h2>\n<h3>Suporte t\u00e9cnico, propostas comerciais ou apenas uma d\u00favida antes de come\u00e7ar.<\/h3>\n<p>\t\t\t\t\t<a href=\"\/suporte\/?assunto=Departamento+Comercial\"><br \/>\n\t\t\t\t\t\t\t\t\tFalar com o comercial<br \/>\n\t\t\t\t\t<\/a><br \/>\n\t\t\t\t\t<a href=\"https:\/\/support.sooma.com\/\" target=\"_blank\"><br \/>\n\t\t\t\t\t\t\t\t\tVer a Base de Conhecimento<br \/>\n\t\t\t\t\t<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Helpdesk e contacto direto<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":19,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_titles_title":"Suporte ao cliente em portugu\u00eas, em Portugal | Sooma","_seopress_titles_desc":"Fale com a nossa equipa: suporte por email e telefone, em portugu\u00eas, com resposta em menos de 1 dia \u00fatil. 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