Talk to people. In English.

Requests sent by email receive a reply in under one business day. Issues that stop the service from working are handled as a priority.

Yes. The team is in Europe and replies in English, with no forms in a foreign language and no redirection to support centres in other countries.

No. Anyone evaluating the service, preparing a proposal or considering a migration can contact the team in the same way, with no commitment.

For technical and billing questions, support@sooma.com. For sales proposals, public tenders and partnerships, the proposal request. For things that can't wait, the phone. Partners and resellers use support@sooma.com, which connects to second-line support. Reports of abuse or spam originating from Sooma's infrastructure should be sent to abuse@sooma.com.

If your organisation has an administrator, the password can be reset in the panel instantly. Otherwise, contact support from an alternative address, so that the team can confirm your identity before restoring access.

Yes. Partners and resellers get in touch through support@sooma.com, which routes to second-line support, with a dedicated queue. The address support@sooma.com is for first-line client support.

Requests for access, rectification, portability or erasure should be sent to the Data Protection Officer at dpo@sooma.com, with a reply within a maximum of 30 days.